If a piece of jewelry breaks during the warranty period due to a manufacturing defect, please contact us. We will evaluate the situation and, if necessary, repair or replace the item.

If an elastic bracelet breaks, come see us - we will perform the first repair free of charge.

Yes, in some cases it is possible. Please send us a photo of the jewelry and a brief description of the situation, and we will inform you about the repair options and costs.

If your favorite piece of jewelry has served you for a while, we can provide it with a spa treatment. ✨

We can:

• replace the bracelet elastic;
  
• replace worn-out hardware with new;
• refresh the overall look of the piece.
  

Maintenance costs are calculated individually, depending on the necessary repairs and materials used.

Yes. We use natural stones in our jewelry. Since they are natural materials, each stone is unique and may slightly vary in color, pattern, or shape.

If a synthetic stone or other material is used in a piece of jewelry, it is always indicated in the product description.

Our jewelry is crafted from high-quality, durable materials that do not change color or tarnish with daily wear. They are also waterproof, so accidental contact with water will not damage them.

However, to keep your jewelry looking beautiful and shiny for as long as possible, we recommend avoiding prolonged contact with perfumes, cosmetics, household chemicals, and salt or chlorinated water. After contact with water, it is advisable to dry the jewelry with a soft cloth.

Store jewelry in a dry place, preferably in a separate pouch or box. To preserve its beauty for as long as possible, we recommend avoiding prolonged contact with cosmetics, perfumes, and household chemicals. After wearing, the jewelry can be gently wiped clean with a soft cloth.

If the jewelry contains natural stones, we recommend regularly cleansing them energetically. This helps to clear the crystals of accumulated energy and maintain their natural properties. One of the simplest and most effective ways is using a selenite bowl or plate - place the jewelry on the selenite for a few hours or overnight, and it will gently cleanse the crystal's energy.

✨ Selenite is one of the rare crystals that cleanses other crystals and does not require energetic cleansing itself.

Yes. Our earrings are made from hypoallergenic materials, so they are also suitable for sensitive skin and do not cause irritation for most people. The jewelry does not contain nickel or other harmful substances that can negatively affect your health. The specific material used is always indicated in the product description.

Important: Although we use hypoallergenic materials, in very rare cases individual allergic reactions are possible, as everyone's body is different.

Yes! Many of our pieces of jewelry offer the option of adding a personalized engraving.

For natural stone bracelets and necklaces, it is possible to add an additional medallion with text, initials, a date, or a symbol of your choice. As for other jewelry, the engraving is done directly onto the piece itself.

If you are looking for a customizable gift, we also recommend checking out our "Engravings" jewelry section, where items suitable for engraving are collected.

Available engraving options and personalization variations are always indicated in the specific product description.

✨ Personalized jewelry is a unique gift with special meaning – for yourself or a loved one.

If you would like to have the engraving done at our physical store, it takes only 2–3 minutes.

When ordering from our online store, jewelry with an engraving is crafted and shipped within 1–2 business days, just like our other orders.

We can engrave text in any language, provided it is supported by the engraving system.

Some engraving fonts do not support all languages or special characters. In such cases, we will select another font that is as similar as possible and supports your chosen language, while maintaining the aesthetic of the engraving.

✨ If you are unsure about your chosen text or font, please feel free to contact us – we will be happy to help you find the best solution.

Orders are typically shipped within 1–2 business days. Delivery in Latvia to a parcel locker takes approximately 1–3 business days depending on the chosen shipping method.

Delivery costs are calculated during checkout and depend on the chosen delivery method and country.

Yes! We also ship jewelry to other countries via Latvijas Pasts. For Lithuania and Estonia, you can arrange delivery via Omniva and DPD parcel lockers.

Available delivery options and costs will be displayed when placing your order.

Yes. Non-personalized jewelry can be returned within 14 days of receipt, provided it has not been worn and has retained its original appearance.

Contact us by writing to info@secretstones.eu or by filling out the contact form in your profile. We will send you further instructions on how to return the item.